Return Policy

At Acier Nova, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your product, we offer a clear and fair return policy to make your shopping experience as smooth as possible.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of delivery.

  • The product must be unused, in its original condition, and with all tags, labels, and packaging intact.

  • Proof of purchase (order confirmation or receipt) must be provided.

  • Certain items such as personalized or custom-made products, and clearance or sale items, may not be eligible for return (please check the specific product details before purchase).

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [your contact email] or [your contact phone number] within 30 days of receiving the product. Please include your order number and reason for return.

  2. Return Authorization: Once we receive your return request, we will provide you with return instructions and, if applicable, a return shipping label. If the item is eligible for a return, we will issue a return authorization.

  3. Prepare the Return: Pack the item securely in its original packaging, including all tags and accessories.

  4. Ship the Item: Send the item back to the address provided by our customer service team. Please retain proof of shipment for tracking purposes.

3. Refunds and Exchanges

Once your returned item is received and inspected, we will process your refund or exchange:

  • Refund: If the return is approved, we will issue a refund to your original payment method. Please note that it may take a few business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

  • Exchange: If you wish to exchange the item for a different size, color, or product, we will assist you in selecting a replacement. You will not be charged additional shipping for the exchange.

4. Non-Refundable Items

The following items are not eligible for return or refund:

  • Personalized or custom-made products

  • Final sale or clearance items (as specified at the time of purchase)

  • Items that have been damaged, used, or altered

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases where the product is defective, damaged, or incorrect.

  • Original shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund, unless the return is due to our error.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue by offering a refund or replacement. Please provide photos of the damage or defect, as this will help us process your claim faster.

7. International Returns

For international orders, the return process is similar, but please be aware of the following:

  • The customer is responsible for the return shipping costs.

  • We are unable to cover customs duties or taxes on returned items.

  • Please ensure that the product is properly packaged for return, as we cannot accept items damaged during the return shipping process.