Privacy Policy

At Acier Nova, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website and make purchases.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any of the terms, please refrain from using our services.

1. Information We Collect

We collect various types of information to provide you with the best possible shopping experience. The types of information we collect include:

  • Personal Information: When you make a purchase, sign up for an account, or contact us, we may collect personal details such as your name, email address, phone number, billing and shipping addresses, and payment information.

  • Non-Personal Information: We also collect non-personal information such as browser type, device type, IP address, and browsing activity. This data is used to improve our website functionality and enhance your user experience.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to analyze usage patterns, remember preferences, and provide personalized content. You can adjust your browser settings to manage cookie preferences.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Provide customer support and respond to inquiries

  • Send order confirmations, shipping updates, and promotional emails (if you opt-in)

  • Improve our website and services

  • Prevent fraud and enhance security

  • Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers who assist in the following areas:

  • Payment processing

  • Order fulfillment and shipping

  • Email marketing

  • Website analytics and performance

These third parties are obligated to keep your information secure and use it only for the purpose of providing the services they perform for us.

We may also share your information when required by law or to protect our rights, property, or safety, or that of others.

4. Data Security

We employ industry-standard security measures to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Rights

As a customer, you have the following rights regarding your personal data:

  • Access: You may request access to the personal data we hold about you.

  • Correction: You may request that we correct any inaccurate or incomplete information.

  • Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.

  • Opt-Out: You can opt-out of receiving promotional emails from us at any time by clicking the “unsubscribe” link in our emails.

To exercise any of these rights, please contact us using the contact details provided below.

6. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the updated date at the bottom.