Shipping Policy

At Acier Nova, we are committed to delivering your products as quickly and efficiently as possible. Below, you will find detailed information about our shipping process, options, and policies.

1. Shipping Destinations

We currently offer shipping to [list countries or regions you ship to]. If your country or region is not listed, please contact us, and we will do our best to accommodate your needs.

2. Processing Time

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays). Orders placed after 12:00 PM may be processed the following business day.

  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email. When your order ships, you will receive a shipment notification with tracking details.

3. Shipping Methods and Rates

We offer a variety of shipping methods to accommodate your needs. Shipping costs are calculated based on the destination and weight of your order. Shipping options may include:

  • Standard Shipping: Estimated delivery time: [X - Y business days]

  • Expedited Shipping: Estimated delivery time: [X business days]

  • Express Shipping: Estimated delivery time: [X business days]

Shipping rates are calculated at checkout. You can choose your preferred shipping method based on your needs.

4. Shipping Costs

  • Domestic Shipping: Shipping costs within [Country] are calculated based on the weight and size of your order. Free standard shipping may be available for orders over a certain amount, which will be clearly indicated on our website.

  • International Shipping: Shipping fees for international orders are calculated at checkout. Additional customs duties, taxes, or import fees may be applicable, and these charges are the responsibility of the customer. Please check with your local customs office for further information.

5. Delivery Time

  • Domestic Orders: Delivery times for domestic orders typically range from [X - Y] business days, depending on your location and chosen shipping method.

  • International Orders: Delivery times for international orders typically range from [X - Y] business days, depending on the destination. Please note that international shipments may experience delays due to customs processing.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment through the carrier’s website.

7. Shipping Delays

While we make every effort to ensure timely deliveries, we are not responsible for delays caused by the shipping carrier, weather conditions, customs processing, or other factors beyond our control. If your order experiences significant delays, please contact our customer service team for assistance.

8. Lost or Damaged Items

  • Lost Items: If your order does not arrive within the expected delivery time frame, please contact us immediately. We will work with the shipping carrier to locate your package and provide a solution.

  • Damaged Items: If your order arrives damaged, please contact us within [X] days of receiving the package. Include photos of the damage and your order number, and we will assist you with a replacement or refund.

9. Incorrect Shipping Address

Please double-check your shipping address before completing your order. We cannot be responsible for lost or delayed shipments due to incorrect or incomplete addresses. If you realize an error after placing your order, please contact us immediately, and we will do our best to correct it before the order is processed.

10. Return Shipping

In the event that you need to return an item, return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part (such as receiving a damaged or incorrect item). Please refer to our Return Policy for more details.